Delivery Information
Returns
& Exchange
Satisfaction guarantee
Slawner Ortho wants all customers to be happy with every purchase. If for any
reason you are not satisfied with your purchase you have 10 days to return the
product after receipt of the order for full credit and return freight charge
will be covered by Slawner Ortho. If the product is damaged in shipment, or an
incorrect item was shipped, we will issue a full credit or we will immediately
send you a replacement product.
Return procedure
Please call our Customer Service 1-866-752-9637 ext. 223 to request
authorization before returning a product. A return merchandise authorization
(RMA#) will then be sent, clearly indicating the procedure for the return. All
returns must be accompanied by a RMA#.
Possible reasons for return:
- Shipping damage (must be
reported immediately)
- Incorrect item shipped
- Incorrect item ordered
- Dissatisfaction
Return conditions:
- No return will be accepted
without a RMA #.
- If you have received
merchandise in error, or damaged, Slawner Ortho will pay the return
shipping expense and no restocking fee will be applied if returned within
10 days.
- 15% restocking charge is
applied on returns; 10% after 30 days. Orders delivered by truck are
subject to a 10% restocking fee plus all additional costs (if any)
connected to the freight delivery.
- No return will be accepted
after 45 days.
- Slawner Ortho recommends you
carefully pack and insure your prepaid return shipment in case it is lost
or damaged and you use a carrier that can provide you with proof of
delivery for your protection. Slawner Ortho will not be responsible for
any loss or damages to the returning shipments.
- All returns must be shipped
freight prepaid, unless instructed otherwise.
- All unauthorized returns are
subject to 25% restocking fee and $10 administrative charge in addition to
the applicable shipping expenses.
- Orders refused by recipient are
considered unauthorized returns and therefore subject to the same fee and
administrative charge. Customer will be responsible for the return
shipping cost as well.
- All returns will be inspected
prior to issuing credit. Credit will be issued if the merchandise is
returned in original packaging, including documentation, warranty cards,
manuals and accessories and in a resellable condition. If we receive the
product with damages, scratches or missing parts, credit will not be
issued.
- For health reasons, personal
hygiene items, such as bath seats, cannot be returned after 5 days and
should be in their original packaging and not been used. Due to
copyrights, books, software or video are non-returnable.
- All custom/special orders are
non-returnable.
- We will credit your account for
returned merchandise, minus the required restocking fee, once merchandise
has been received, inspected and confirmed to be in resellable condition.
Initial freight charges are not credited.
- As manufacturers continuously
update their products, the photos we show on our website are not
guaranteed to exactly match the product and Slawner Ortho cannot take
responsibility for minor discrepancies.